Call Handler
Call Handlers
Location: Badger Ltd, 121 Glover Street, Birmingham, B9 4EY
Contracted Hours: Minimum of 12 hours per week
Hourly Rates of Pay: £8.09 to £9.89 per hour (dependent on shift pattern)
Shift Patterns:
Weekdays (Monday to Friday):
Daytime: 13.00-18.00; Evening: 17.00-22.00; Overnight: 22.00-08.00
Weekends (Saturday and Sunday):
Daytime: 08.00-16.00; Evening: 14.00-22.00; Overnight: 22.00-08.00
Badger Group provides a GP Out of Hours and primary healthcare service across Greater Birmingham and is currently seeking to recruit Call Handlers at our Call Centre based at Glover Street Birmingham.
Call Handlers are required to work a variety of shift patterns within a 24/7 operation.
You will possess excellent communication skills and have a professional telephone manner and have the ability to remain calm under pressure. Good keyboard skills and a high level of accuracy are essential for this role.
Ideally you will have previous call handling experience or have worked in a customer service environment or patient based environment and have an understanding of the Data Protection Act and confidentiality.
You will be provided with a full in-house training programme to support you in your role.
If you would like the opportunity to be involved in a team committed to high quality patient care please download an application pack on our website www.badger-group.com and return to: shahima.bibi@badger.nhs.uk. Informal enquiries should be made to Shahima Bibi on 0121 766 2132.
Closing Date: Completed application forms must be submitted by Friday 15th February 2019
Short listing Date: W/C Monday 18th February 2019
Interviews: W/C Monday 25th February 2019
Hours: Minimum 12 hours per week
Salary: £8.09 to £9.89
Closing Date: Friday 15th February, 2019
Shortlisting Date: Monday 18th February, 2019
Interview Date: Monday 25th February, 2019
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