(Contracted Hours & Bank Hours)
Location: Badger Ltd, 121 Glover Street, Birmingham, B9 4EY
Hourly Rates of Pay: £8.25 to £10.09 per hour (dependent on shift pattern)
Minimum Commitment of 12 Contracted Hours per week required.
Weekday Evenings (Monday to Friday): 20.00-00.00 hours
Weekday Overnight: (Monday to Friday): 22.00-08.00 hours
Weekend Evening (Saturday and Sunday): 18.00-22.00 hours
Weekend Overnight: (Saturday and Sunday): 22.00-08.00 hours
Badger Group provides a GP Out of Hours and primary healthcare service across Greater Birmingham and is currently seeking to recruit Call Handlers to be based at our Call Centre based in Digbeth, Birmingham.
If you are passionate about helping others and want to make a difference, we want to hear from you. As a Call Handler you will ensure that our patients receive the right care in the right place at the right time. This is a role where every shift is different.
Your role will be to answer incoming telephone calls, accurately recording and processing this information for immediate attention of clinical staff. You will provide appropriate responses based on the patients symptoms and needs. Training will be provided.
At Badger you will be part of a close team ensuring that you provide a high quality service to the patients we serve and be responsible for maintaining Badger’s high standard of patient care.
This role suits caring people with professional and courteous communication skills with the ability to remain calm under pressure. Good keyboard skills and a high level of accuracy are essential for this role. An understanding of the Data Protection Act and Confidentiality is essential.
You must be able to commit to a minimum of a 12 hour per week shift pattern and successful candidates must be able to commit to evening, overnight and weekend working.
Closing Date: Completed application forms must be submitted by noon on Monday 27th May 2019.
We anticipate a high level of interest in this position and may close the advert early once sufficient applications have been received. Therefore, please make sure you complete and submit your application at an early stage.
Hours: Minimum 12 hours per week
Salary: £8.25 to £10.09 per hour
Closing Date: Monday 27th May, 2019View All careers