Documents
Alerts (1)
(1) Recent Alerts (1)
Badger Clinical and Operational Procedures (94)
Clinical Procedures (44)
CD04 - Badger Controlled Drugs Procedure
CL01 - Toxbase - National Poisons Database
CL02 - Badger Repeat Prescription Guidelines including Opiate Substitution
CL03 - Red Emergency Boxes (REB) V3.2
CL06 - Patients Presenting with Dental Problems Out of Hours
CL08 - Patients who cannot be contacted by telephone V1.8
CL09 - BADGER Home Visiting Guidelines V3.0
CL10 - Badger Quarterly Clinical Audit
CL12 - Home Visits for Mental Health Problems
CL17 - Basic Suicide Risk Assessment In Primary Care
CL18 - Telephone Consulting - Quick Tips
CL20 - Management of Abnormal Laboratory Results OOH
CL21 - Baby Check Requests
CL22 - Prescription Management V2.0
CL28 - Chaperone Procedure
CL29 - Acute Respiratory Tract Infection V1.5
CL30 - Chest Pain V1.6
CL31 - Suspected Stroke or TIA
CL32 - Shortness of Breath
CL33 - Retention of Urine V1.5
CL34 - Headache V1.5
CL35 - Single Point of Access for Adult Services - Birmingham
CL37 - Safe Disposal of Body Fluid Waste V3.0
CL38 - Management of Needles or other Sharps Splash Injuries Incidents with Potentially Infected Material V1.5
CL39 - Safe Management and Disposal of Sharps
CL40 - Guidance on 999 Advice and the use of Accident and Emergency Department AE
CL41 - Safe Management of Healthcare Clinical Waste Storage at Treatment Centres 2.4
CL43 - Home Oxygen Supplies
CL44 - Hand Decontamination
CL46 - Notifiable Diseases V1.5
CL47 - Protocol for the use of Drug Cassettes
CL52 - Procedure for the Destruction and Disposal of Controlled Drugs
CL54 - Informed Consent
CL55 - Managing Tetanus prone wounds
CL56 - Eye Assessment for HCSWs & Clinical Receptionists V2.0
CL57 - Comfort & Safety Call Procedure
CL58 - Drug Cassette Temperature Check in Vehicles
CL59 - Cassette Management procedure
CL60 - Emergency Contraception Guidance
CL61 - St Giles General Information for Clinicians
CL62 - Child Protection Information Services (CP-IS) user guide V1.3
CL64 - FP10 Printed Prescriptions - ABR Only V1.0
CL65 - Closure of DNA Cases
CL68 - Medical Emergency Procedure - Solihull UTC
Operational Procedures (50)
Adastra - A (6)
Controlled Drugs - CD (1)
Emergencies - E (13)
E01 - Management of Medical Emergencies at the PCCs
E04 - Contacting the Medical Director and On Call Manager V1.17
E05 - Maintaining Badger National Quality Requirements
E07 - Useful Numbers - Agency Listing
E08 - Badger Business Continuity Plan V5.0
E10 - Emergency Check List V2.0
E12 - Summary Escalation Plan
E13 - Fire Procedures - Glover Street
E16 - Bomb Threat Procedure
E17 - NHS 111 Safety Net Procedure V2.2
E20 - Evacuation Procedure - ABR - Daytime
E21 - Evacuation Procedure - ABR - Night Shift
E22 - Evacuation Procedure - Glover Street
Finance - FPR (1)
Governance - G (4)
Human Resources – H (1)
Information Technology - IT (3)
Patients - P (3)
Receptionists (11)
R04 - Primary Care Centre Information
R04 - Primary Care Centre Information V3.0
R05 - Her Majestys Prison HMP Birmingham
R07 - Call Priorities
R08 - Despatching
R09 - Manual Call Sheets
R11 - Recording Recognition of a Life Threatening Condition 999 Button
R14 - Police Safe and Well Checks
R15 - Solihull Out of Hours District Nursing Service
R16 - Badger Visitor Procedure - Glover Street V1.2
R17 - Badger Visitor Procedure - Remote Primary Care Centres V1.2
Supervisors and Overnight Controller - S (1)
Telephony - T (3)
Various Others - V (1)
Badger Company Policies (97)
Clinical Governance Policies (CG) (13)
CG-01 - Clinical Governance Strategy V4.0
CG-02 - Incident Management Policy
CG-03 - Safeguarding Policy
CG-04 - Infection Control Policy V1.8
CG-05 - Medicines Management Policy V4.0
CG-06 - Zero Tolerance Policy
CG-08 - Chaperone Policy
CG-11 - Resuscitation Policy
CG-12 - Managing Poor Clinical Performance Policy in Senior Clinical Staff
CG-13 - Induction and Mandatory Training Policy
CG-14 - Urinary Catheterisation and Catheter Care in Adults Policy
CG-15 - Informed Consent Policy and Procedure
CG-16 - Prevent Policy
Environmental and Sustainability (S&E) (2)
Finance Policies (F) (2)
Health and Safety (H&S) (21)
H&S-01 - Health and Safety Policy
H&S-02 - General Statement
H&S-04 - Risk Assessment Policy
H&S-05 - Facilitator and Committee Policy
H&S-06 - Health and Safety Organisational Arrangements Policy
H&S-07 - Asbestos Management Policy
H&S-08 - Contractors Policy
H&S-09 - COSHH Control of Substances Hazardous to Health Policy
H&S-10 - Driving at Work and Mobile Phone Policy
H&S-13 - Electrical Safety Policy
H&S-14 - Fire Policy
H&S-15 - First Aid Policy
H&S-16 - Home Working Policy
H&S-17 - Legionella Policy
H&S-19 - Lone Working Policy
H&S-23 - Slips Trips and Falls Policy
H&S-25 - Stress and Wellbeing Policy
H&S-26 - Welfare Policy
H&S-27 - Work at Height Policy
H&S-28 - Young Persons Policy
H&S-29 - Display Screen Equipment Policy V3.0
HR Policies (HR) (35)
HR-01 Adoption Leave Policy
HR-02 Alcohol Drug and Substance Abuse Policy
HR-03 Annual Leave Policy
HR-04 Appraisal and Staff Development Policy
HR-05 Legal Right to Work in the UK Policy
HR-08 Capability in Employment Policy
HR-09 Confidentiality Policy
HR-10 Conflict of Interest Policy
HR-11 Use of Disclosure and Barring Service Policy
HR-13 Disciplinary Policy V4.1
HR-15 Dress Code Policy
HR-16 Driving for Badger Policy
HR-19 Grievance Policy
HR-23 Management of Sickness Absence Policy V2.6
HR-24 Maternity Leave Policy
HR-25 Mobile Phone Policy
HR-27 Paternity Leave Policy
HR-28 Personal Relationships at Work Policy
HR-29 Professional Registration Policy
HR-30 Punctuality and Unauthorised Absence Policy
HR-31 Recruitment and Selection Policy
HR-32 Redundancy Policy
HR-33 Resources Policy
HR-35 Smoke Free Policy
HR-36 Special Leave Policy
HR-37 Training and Study Policy
HR-39 Work Life Balance Policy
HR-40 Working Time Directive Policy
HR-42 Time off in Lieu TOIL Policy
HR-44 Compassionate Leave Policy
HR-45 Shared Parental Leave Policy
HR-46 - Social Media Policy
HR-47 Ordinary Parental Leave
HR-48 Equality, Diversity and Respect at Work Policy
WTD-Staff-Clarification-QA
Information Governance (IG) (18)
IG-01 - Information Governance Policy
IG-13 - Guidelines for Safe Havens & Transferring Personally Identifiable Information PII Special Category Data
IG-15 - Information Asset Register Risk Assessment Policy
IG-17 - Mobile and Teleworking Policy
IG-18 - Information Governance Understand your Responsibilities
IG-18-02 - IG Leaflet - A Guide to how we Handle your Personal Information V6.0
IG-20 - Data Security Protection Policy
IG-23-01 - Badger Service Flowchart (Corporate)
IG-23-02 - Badger Service Flowchart (OOH Service)
IG-32 - Monitoring Access to Patient Confidential Information
IG-34 - Network Security Policy V1.9
IG-37 - Email Policy
IG-38 - Accuracy of Service User Information Policy and Procedure
IG-39 - Removable Media Acceptable Use Policy
IG-43 - Registration Authority Smartcard NHS Numbers Policy Procedures
IG-45 - Data Protection Impact Assessment Policy V1.1
IG-46 - Record of Processing Activities under Article 30 GDPR Policy V1.1
IG-47 - Privacy Policy V2.1
IT Policies (3)
Quality and Compliance (QC) (2)
Risk Management Policies (RM) (1)
Badger Standard Forms (133)
Clinical Forms (17)
CL-F-004 - Birmingham Referral Form V1.2
CL-F-004 - Referral Form
CL-F-005 - GP VTS IR2 Check List
CL-F-009 - Faulty Medical Equipment Return Form
CL-F-011a - MASTER HCA Stock List - ESG - V1.1
CL-F-011b - MASTER HCA Stock List - Solihull UTC- V2.0
CL-F-013 - UTC Daily Checking Schedule (not for use with Sol UTC)
CL-F-013d - Solihull UTC ONLY - Daily Checking Schedule
CL-F-018 - Buddy Session Check List V2.0
CL-F-026 - Inappropriate or Avoidable Attendance or Home Visit
CL-F-050 - Refusal of Treatment Certificate Competent Person
CL-F-052 - Visiting Clinicians Equipment Bag - Daily Checking Schedule
CL-F-053 - Authorisation for Administration of Subcutaneous Palliative Care Medications V1.4
CL-F-057 - Prescription Issuing Log Sheet V1.0
CL-F-058 - Equipment Box Reference Guide for all Centres
CL-F-059 - Signing in and out sheet for ALL Clinical Boxes V2.1
OOH GP Trainee Forms
Clinical Forms - Medicines Management (17)
CL-F-029 - Paracetamol Single Dose Administration
CL-F-030 - Paracetamol Stock in and Stock Held
CL-F-031 - Nurofen Suspension Single Dose Administration
CL-F-032 - Nurofen Sachets Stock in and Stock Held
CL-F-033 - Chlorphenamine Syrup Single Dose Administration
CL-F-034 - Chlorphenamine Syrup Stock in and Stock Held
CL-F-035 - Salbutamol 2.5mg Single Dose Administration
CL-F-036 - Salbutamol 2.5mg Stock in and Stock Held
CL-F-037 - Salbutamol 5mg Single Dose Administration
CL-F-038 - Salbutamol 5mg Stock in and Stock Held
CL-F-039 - Prednisolone Tablets Single Dose Administration
CL-F-040 - Prednisolone Tablets Stock in and Stock Held
CL-F-041 - Ipratropium Bromide Single Dose Administration
CL-F-042 - Ipratropium Bromide Stock in and Stock Held
CL-F-043 - Salbutamol Inhaler Single Dose Administration
CL-F-044 - Salbutamol Inhaler Stock in and Stock Held
CL-F-061 - Meds Management Transport Tracker V1.0
Drivers Forms (7)
CL-F-004 - Birmingham Referral Form V1.2
OPS-F-006 - CST Shift Log and Check List
OPS-F-039 - Visiting Doctors Bag Checklist
OPS-F-072 - AVS Call Tracking Sheet V2.4
OPS-F-082 - Badger Cars Business Support Assistant - CST Support
OPS-F-093 - Visiting Clinicians Document Wallet laminate
OPS-F-094 - Visiting Clinicians Equipment List
External Forms (14)
2 - Safeguarding - Birmingham - Childrens Request for Support Form
3 - Safeguarding - Birmingham - Adults Form
Home Oxygen - IHORM & HOCF
Home Oxygen - Order Form
HPF Form - NHS 111 (Derbyshire)
HPF Form - NHS 111 (DHU West Mids)
HPF Form - NHS 111 (SCAS)
HPF Form - NHS 111 (Yorkshire Ambulance Service))
HPF Form - West Mids Ambulance Service (Not 111)
Interim Medicines Prescription and Administration Record
Medicines Administration Form - Yellow Cards
Staffordshire Single Dose Authorisation Form
Staffordshire Syringe Driver Authorisation Form
UKHSA - Notification of Infectious Disease Form - WM
Health Professional Feedback Forms (111 & WMAS) (5)
Home Oxygen Forms (2)
Safeguarding Forms (2)
Safeguarding Adults Forms (1)
Safeguarding Children Referral Forms (1)
Finance Forms (10)
F-F-008 - Employee Expense Form V1.4
F-F-035 - Additional Hours Claim Form
F-F-036 - Monthly Time Sheet
F-F-037 - SUPPORT STAFF - Weekly Time Sheet
F-F-038 - Clinician Invoice Form - GP
F-F-039 - Clinical Invoice Form - PCN
F-F-040 - Clinician Invoice Form - ANP & ACP
F-F-041 - Home Working Time Sheet
F-F-043 - Fixed Asset Disposal Form
F-F-044 - Supplier Change of Details Form
General Admin Forms (4)
HCSW Forms (1)
Health & Safety Forms (9)
H&S-F-001 Risk Assessment Form
H&S-F-002 - Health & Safety Accident Report Form V2.2
H&S-F-012 - Fire Risk Assessment
H&S-F-015 - Staff - Fire Register - Glover Street
H&S-F-016 - Staff - Fire Register - ABR
H&S-F-017 - Staff - Fire Register - UTC
H&S-F-018 - Near Miss Reporting Form
H&S-F-019 - Visitors Register
H&S-F-020 - Eye Test Request Form V1.0
HR Forms (21)
HR-F-001 - Application Form
HR-F-003 - Employee Performance and Development Review Form
HR-F-005 - Internal Application Form
HR-F-009 - Personal Details Form
HR-F-011 - Return to Work After Absence Form
HR-F-013 - Staff Change of Personal Details Form
HR-F-022 - Declaration of Additional Employment V2.0
HR-F-023 - Confidentiality Undertaking for Employees
HR-F-024 - Confidentiality Undertaking for Visitors
HR-F-025 - Holiday Request Form
HR-F-026 - Employee Performance and Development Review Form for OOH Staff V1.4
HR-F-031 - Special Leave Request Form
HR-F-032 - Adoption Leave Application Form
HR-F-036 - Request for Flexible Working
HR-F-056 - Ordinary Parental Leave Request Form
HR-F-060 - Fair Processing Notice - Contractor
HR-F-061 - Fair Processing Notice - Employee
HR-F-065 - WTD Staff Clarification Q&A V1.1
HR-F-083 - Risk Assessment – Covid 19 Demographic Responsive 19
HYDRATION Doc
Self Care Sleep Mental Health document
Information Governance Forms (9)
IG-F-001 - Incident Report Form V5.0
IG-F-002 - Complaints Procedure Response Form
IG-F-003 - Request for Information Without Consent
IG-F-007 - Patient Agreement to Proposed Procedure or Treatment 16Yrs or Over
IG-F-008 - Parental Agreement to Proposed Procedure or Treatment for a Child or Young Person
IG-F-009 - Adults who are unable to Consent to Proposed Procedure or Treatment
IG-F-011 - Request for Adastra Consultation Notes
IG-F-014 - Information Governance is the responsibility of everyone
IG-F-015 - New to Care Sector Information Governance. What you should know
Operations Forms (22)
OPS-F-010 - Manual Call Sheet for System Failure V1.3
OPS-F-012 - Notification of Patient Requiring Palliative Care Intervention V1.5
OPS-F-014 PCC Walk in Patients Form
OPS-F-017 - Shift Change Request Call Handling and Treatment Centre Reception
OPS-F-018 - Special Patient Notes V1.4
OPS-F-065 - Telephone Bomb Threat Checklist
OPS-F-071 - Cannock Stafford AVS Referral Form
OPS-F-073 - NHS 111 Safety Net Activation Form
OPS-F-075 - Badger Vehicle Use Log
OPS-F-078 - Agency Driver Duties Induction Briefing V1.3
OPS-F-079A - Stafford AVS - Home Visiting Listing
OPS-F-079B - Cannock AVS - Home Visiting Listing
OPS-F-082 - Badger Cars Business Support Assistant - CST Support
OPS-F-083 - Drivers' Guide - Clinician's Home Visiting Case
OPS-F-098 - Badger Treatment Centre - Location Information
OPS-F-101 - Prescriptions for posting log
OPS-F-102 - UTS - IT Recovery Form
OPS-F-105 - Clean Air Zone (CAZ) Voucher Log Sheet V1.0
OPS-F-107 - Car Trip Form
OPS-F-108 - Urgent Treatment Centre Registration (Minor Illness)
OPS-F-109 - ABR Stock List V1.0
OPS-F-24 Call Centre Floor Plan
Standard Letters (2)
Badger Weekly (3)
2022 - Badger Weekly Editions (1)
2023 - Badger Weekly Editions (1)
2024 - Badger Weekly Editions (1)
Clinical Guidelines (18)
General (7)
Antimicrobial Primary Care Guidelines - Summary Chart Jan 2022
Badger Read Code List
Closing a call when a patient leaves the PCC after seeing a Healthcare Support Worker, without seeing a Dr or ANP
Guidance for GPS making Mental Health Referrals to Secondary care
Paediatric Clinical Assessment Tools to Urgent/Primary Care (April2017)
St Giles Anticipatory Medication Guidelines - (Apr 19-Mar 20)
Temazepam Prescription Writing Requirements
Sepsis (11)
(A) KISS-NICE-Sepsis-Guidance
(B) Sepsis - GP under 5
(C) Sepsis - GP - 5-11
(D) Sepsis - GP - Adult
(E) Sepsis - GP - Pregnancy
(F) Sepsis - OOH and GP telephone triage under 5
(G) Sepsis - OOH and GP telephone triage 5-11
(H) Sepsis - OOH and GP telephone triage Adult
(I) Sepsis OOH and GP telephone triage Pregnancy
(K) NICE Guidelines regarding Sepsis recognition, diagnosis and early management (Sept 16)
NEWS - National Early Warning Score 2018
Clinician Information (7)
Clinical News (1)
CPD Programme 2024 (1)
Declaration of Competence Form (1)
DISA Code (1)
Drug Cassettes (2)
Service Directories (1)
NHS (1)
Electronic Prescription Service (EPS) (1)
Information Governance Guides (6)
Patient Feedback (171)
2016 (10)
December 2016 (5)
2017 (60)
(01) January 2017 (4)
(02) February 2017 (6)
(03) March 2017 (6)
(04) April 2017 (6)
(05) May 2017 (5)
(06) June 2017 (5)
(07) July 2017 (6)
(08) August 2017 (5)
(09) September 2017 (4)
(10) October 2017 (5)
(11) November (3)
2018 (51)
(01) January (4)
(02) February (3)
(03) March (5)
(04) April (4)
(05) May (5)
(06) June (1)
(07) july (5)
(08) August (5)
(09) September (5)
(10) October (5)
(11) November (5)
2019 (51)
(01) January (5)
(02) February (4)
(03) March (5)
(04) April (6)
(05) May (4)
(06) June (4)
(07) July (5)
(08) August (4)
(09) September (5)
(10) October (3)
(11) November (3)
(12) December (3)
Patient Information Leaflets (30)
* IL-20 - Patient Pharmacy Leaflet
A guide to our complaints process - Arabic (2)
A guide to our complaints process - Bengali
A guide to our complaints process - Chinese
A guide to our complaints process - English
A guide to our complaints process - Hindi
A guide to our complaints process - Polish
A guide to our complaints process - Punjabi
A guide to our complaints process - Somali
A guide to our complaints process - Urdu
IL-23 - Solihull UTC Leaflet - No Slot V1.0
IL-24 - Solihull UTC Leaflet - Pre booked Slot V1.0
What to do if you need to see Doctor when your GP surgery is closed - Arabic (2)
What to do if you need to see Doctor when your GP surgery is closed - Bengali
What to do if you need to see Doctor when your GP surgery is closed - Chinese
What to do if you need to see Doctor when your GP surgery is closed - English (2)
What to do if you need to see Doctor when your GP surgery is closed - Somali
What to do if you need to see Doctor when your GP surgery is closed - Urdu
What to do if you need to see Doctor when your GP surgery is closed -Hindi
What to do if you need to see Doctor when your GP surgery is closed -Polish
What to do if you need to see Doctor when your GP surgery is closed -Punjabi (2)
Why am I Waiting? - Arabic
Why am I Waiting? - Bengali
Why am I Waiting? - Chinese
Why am I Waiting? - English
Why am I Waiting? - Hindi
Why am I Waiting? - Polish
Why am I Waiting? - Punjabi
Why am I Waiting? - Somali
Why am I Waiting? - Urdu
A Guide to our Complaints Service (9)
Bengali (1)
Chinese (1)
English (1)
Polish (1)
Punjabi (1)
Somali (1)
What to do if you need to see Doctor when your GP surgery is closed (9)
Why am I Waiting? (9)
Arabic (1)
Bengali (1)
Chinese (1)
English (1)
Hindi (1)
Polish (1)
Punjabi (1)
Somali (1)
Urdu (1)
PCC, CRC & UTC Centres (4)
Aston Bourne Road Centre (1)
Glover Street Treatment Centre (1)
Solihull Urgent Treatment Centre (1)
Stockland Green UTC (1)
Pharmacy Information (4)
Receptionist Information (6)
IG-F-011 - Request for Adastra Consultation Notes
Internet
phonetic alphabet
Postcode Map
Postcodes BSOL ICB - Sept 2023 - CC ABR
Standard Greetings
Birmingham and Solihull (2)
Birmingham and Solihull Postcodes and Map (2)
General Information (3)
Internet Use (1)
Phonetic Alphabet (1)
Standard Greetings (1)
Safeguarding (4)
Special Projects (1)
St Giles Hospice General Information (1)
Staff Details List (1)
Staff Survey (1)
Staff Survey 2018 - 2019 (1)
Training and Information (31)
HCSW Training (6)
Team Leader Training Briefs (25)
STB-050 - STB50 Performing a PDS Trace - Quick Ref Guide
STB13 - Assessment Pool
STB15 - Inbound Call Handling Guidelines
STB18 - Little Green Button
STB23 - Despatching Controlled Drug Visits
STB24 - Using the Sensitive Button
STB28 - How to add Special-Patient Notes and Palliative Notes
STB4 - Prescription Management
STB40 - TC Walk In Patients
STB43 - Emergency Drugs Tray
STB46 - Patients Who Do Not Attend DNA
STB48 - Special Patient Notes
STB54 - Confirm 111 Advisors Recommendations Despatching the Call
STB6 - Recognition of Death
STB62 - A&E Diversions Refresher
STB64 - Medicines Management Update
STB67 - Paper Based System Backdate Defer on Adastra
STB68 - Fire Marshall Receptionist Training
STB69 - St Giles Hospice Clerking Calls
STB7 - Prescription Management Visiting Doctors
STB74 - Cannock CCG AVS
STB75 - Message Handling Passing calls to Doctors
STB8 - Mitel Call Recorder
STB9 - Rotamaster Training
TTB3 - Minicom 6000 Plus Text Telephone
Training Handbooks and Training Manuals (33)
Call Handler (3)
Drivers (4)
Glover Street Receptionist (6)
Health Care Support Workers (7)
Receptionist (6)
TM-CR-01 - Module 1 - Basic Receptionist Training Manual - V1.4
TM-CR-02 - Module 2 - Administration & Checking Training Manual - V1.5
TM-CR-03 - Module 3 - Taking History Training Manual V1.3
TM-CR-04 - Module 4 - Observations Training Manual V1.3
TM-CR-05 - Module 5 - Testing Training Manual V1.3
TM-CR-06 - Module 6 - Additional Skills Review Training Manual V1.3