Call Centre Operative

Published on 19th September, 2025

Closing Date: 30th September, 2025

Salary:                         £13.52 to £16.26 per hour (dependent on shift pattern)

Contract:                     Zero hours [bank hours, as and when required]

Location:                     Aston, Birmingham

Hours:                         Various Shift Pattern:

Overnights (22:00 to 08:00hrs or 00:00 to 08:00hrs) and

Daytime & Evenings (Varied shifts between 08:00 to 22:00hrs) – Weekdays & Weekends

We are looking for Call Centre Operative staff members who have a drive and passion to make a difference to people’s lives, to be able to work well as part of a team and have good problem solving and excellent interpersonal skills with an empathetic nature. You will possess excellent communication and IT skills and have a professional telephone manner and the ability to remain calm under pressure.

As well as the call handing service and associated administration duties there is a requirement to deliver driving duties, and any task associated with this duty due to business need. You will be required to carry out the driving duties in a safe and legal manner ensuring that the vehicle is driven along with the passengers in full compliance with the full driving regulations and codes, principally the Road traffic Act and the Highway Code.

Requirements

• For insurance purposes, you will need to be aged 25 and over with a minimum of one year’s driving experience in a manual car to be able to drive a Badger Vehicle.
• Full UK Driving licence with no more than 6 points

Company Benefits

• NHS Pension Scheme
• Cycle to work Scheme
• Free parking
• NHS Smartcard
• BHSF health Cash Plan – (access to preventative health services)

How to Apply

If you would like to apply to join our dynamic team, please review the Job Description and Person Specification for this role and submit your Curriculum Vitae (CV) and Supporting Information (maximum 3 pages) which outlines why you meet the essential skills required for the job.

Before applying for this post, we recommend reviewing the ‘essential’ skills and knowledge in the Person Specification.  Send your CV and Supporting Statement to: recruitment@badger.nhs.uk

Recruitment Timetable

Closing Date for applications:                        Tuesday 30^th September 2025

Final interviews:                                              October 2025 – Date TBC

CVs submitted without Supporting Information will not be shortlisted.

Successful Candidates would need to be able to commit to classroom-based and live training at the call centre for 3 weeks from 13th November – 3rd December 2025

Schedule: Monday to Friday from 5pm to 9pm

Call Centre Operative Recruitment Pack