We want to hear from you to see what we are doing well and where we could improve our services, so your comments are really appreciated.
You can give feedback in the following ways:
We are sorry when people are unhappy with our service. We would like to reassure patients that any concerns raised with us will be fully investigated.
You can make a complaint in the following ways:
If you feel that you need help to make your complaint, you can contact the NHS Complaints Advocacy service PohWER by calling 0300 456 2370. PohWER offers free advice and support at any stage of the process.
We will acknowledge all complaints within 3 working days, and we aim to provide a final response to all complaints within 45 working days.
Badger House,
121 Glover Street,
Birmingham,
B9 4EY
Call 111 if you need medical help, and it is not life-threatening.
Call 999 if there is a medical emergency.