Badger Group | GP Out of Hours Services Primary Healthcare Services Birmingham, Cannock, Solihull, Stafford and Walsall

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Badger Group | GP Out of Hours Services
Primary Healthcare Services
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Feedback

We want to hear from you to see what we are doing well and where we could improve our services, so your comments are really appreciated.

You can use this form to provide feedback on the services provided to you by Badger to the Care Quality Commission: https://www.cqc.org.uk/give-feedback-on-care

 

Or You can give Badger feedback in these two ways:

  1. If you’ve visited one of our centres and were given a patient feedback form, please complete it and return it to us at the centre or post to:

Quality & Compliance Department
Badger House
121 Glover Street
Birmingham
B9 4EY

2. Fill in our online feedback form below.


Which Badger service did you access?

Advice from a Doctor or Nurse over the telephone


How would you rate the service you received from the following?

The waiting time
Overall Experience
Did the doctor/clinician clearly explain what you need to do following the initial consultation?
How likely are you to recommend Badger to friends and family if they needed similar care or treatment?

Did you have confidence and trust in the clinician that consulted you?
Overall, did you feel you were treated with respect and dignity?
Can we contact you to discuss your comments?

Home Visit


How would you rate the service you received from the following?

Phone Nurse/Doctor
The waiting time
Visiting Nurse/Doctor
Overall Experience
Did the doctor/clinician clearly explain what you need to do following the initial consultation?
How likely are you to recommend Badger to friends and family if they needed similar care or treatment?

Appointment at a Badger Primary Care Centre


How would you rate the service you received from the following?

Receptionist
Health Care Worker
Doctor/ Nurse
The waiting time
finding the primary care centre
Overall Experience
How likely are you to recommend Badger to friends and family if they needed similar care or treatment?

Did you have confidence and trust in the clinician that consulted you?
Did the clinician clearly explain what you should do following the initial consultation?
Overall, did you feel you were treated with respect and dignity?
Can we contact you to discuss your comments?

Phone

(0121) 766 2170 - This is not a patient line, if you require out of hours assistance please contact your surgery

Email

qualityandcompliance@badger.nhs.uk

Address

Quality and Compliance Department, Badger House, 121 Glover Street, Birmingham, B9 4EY

Patient Information

Medical Attention

If you require urgent medical attention outside of GP hours, badger can help.

Patient Information

Leave your feedback

Your views matter

Please click here to fill out our online feedback form

Feedback

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  • About
    • Our People
    • Vision and Values
  • Patient Info
  • Services
    • GP OUT-OF-HOURS SERVICE
    • PHC Services
    • UTCs
    • GP EXTENDED ACCESS
  • Feedback
    • Complaints
  • Careers
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  • Contact
  • Document Library
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