We want to hear from you to see what we are doing well and where we could improve our services, so your comments are really appreciated.

How do I give feedback on Badger’s services?

You can give feedback in the following ways:

  1. Fill in our online feedback form here: Feedback Form
  2. If you have visited one of our centres and were given a patient feedback form, please complete it and return it to us at the centre, or post to:
    Performance & Quality Department
    Badger House
    121 Glover Street
    Birmingham
    B9 4EY
  3. Email us: qualityandcompliance@badger.nhs.uk
  4. Contact our regulator, the Care Quality Commission: https://www.cqc.org.uk/give-feedback-on-care

Complaints

We are sorry when people are unhappy with our service. We would like to reassure patients that any concerns raised with us will be fully investigated.

You can make a complaint in the following ways:

  1. Fill in our online complaint form: Complaint Form
  2. Email us: qualityandcompliance@badger.nhs.uk
  3. Write to us by post:
    Performance & Quality Department
    Badger House
    121 Glover Street
    Birmingham
    B9 4EY
  4. Call us: 0121 766 2170

If you feel that you need help to make your complaint, you can contact the NHS Complaints Advocacy service PohWER by calling 0300 456 2370. PohWER offers free advice and support at any stage of the process.

We will acknowledge all complaints within 3 working days, and we aim to provide a final response to all complaints within 45 working days.